This inventor holds 2 USPTO granted patents. Top assignee: Hewlett-Packard Development Company, L.p.. Active years: 2003-2004.
Location History:
- Tustin, TX (US) (2003)
- Cypress, TX (US) (2004)
Company Filing History:
Years Active: 2003-2004
Title: Tim J Lyons: Innovator in Computer Configuration Solutions
Introduction
Tim J Lyons is a notable inventor based in Cypress, TX (US). He has made significant contributions to the field of computer diagnostics and customer service through his innovative patents. With a total of 2 patents, Lyons has developed methods that enhance the efficiency of computer servicing.
Latest Patents
One of his latest patents is titled "Automatic capture and comparison of computer configuration data." This method utilizes a program that captures the computer's hardware and operating system configuration upon installation. It also captures the configuration upon request when the user needs customer service assistance, comparing the two and highlighting any differences. Another significant patent is "Automatic capture and reporting of computer configuration data." This method employs diagnostic programs to capture and report comprehensive configuration information to customer service via email, streamlining the support process.
Career Highlights
Tim J Lyons is currently employed at Hewlett-Packard Development Company, L.P. His work focuses on improving customer service through innovative technology solutions. His contributions have been instrumental in enhancing the user experience for customers seeking technical support.
Collaborations
Some of his notable coworkers include Hung K Dinh and David E Gorman. Their collaboration has likely contributed to the development of effective solutions in the realm of computer diagnostics.
Conclusion
Tim J Lyons stands out as an inventor dedicated to improving computer servicing through innovative methods. His patents reflect a commitment to enhancing customer support and streamlining technical assistance.