This inventor holds 1 USPTO granted patent. Top assignee: Jpmorgan Chase Bank, N.a.. Active years: 2026.
Data source: USPTO (United States Patent and Trademark Office) public patent records. Weekly synchronization. How IDiyas builds this profile
Company Filing History:
Years Active: 2026
Title: Tiffany Wagner and Real-Time Identification of Customer Dissatisfaction.
Introduction
Tiffany Wagner is an inventor based in Lewis Center, Ohio. Her patent work addresses the use of machine learning to identify customer dissatisfaction during customer-service interactions. Wagner is associated with JPMorgan Chase Bank, N.A.
Latest Patents
Wagner is named on one patent, System and Method for Real-Time Identification of Dissatisfaction Data. The invention describes receiving a live stream of call-transcript data generated during a customer call or chat with an agent. A machine-learning model compares the transcript with predefined complaint data and generates a similarity score. When that score meets or exceeds a predetermined threshold, the system automatically identifies the transcript data as dissatisfaction data. Wagner’s listed patent portfolio includes 1 patent.
Career Highlights
The patent reflects an application of machine learning to customer-service monitoring. By analyzing interactions in real time, the disclosed system is designed to identify potential dissatisfaction while a call or chat is underway.
Collaborations
Wagner’s listed coworkers include Siva Tanuku and Matthew Ray. The patent information provided does not specify their roles or whether they collaborated on this invention.
Conclusion
Tiffany Wagner’s patent focuses on using real-time transcript analysis and machine learning to detect customer dissatisfaction, connecting her inventive work with customer-service technology.
Data source: USPTO (United States Patent and Trademark Office) public patent records. Weekly synchronization. How IDiyas builds this profile