Company Filing History:
Years Active: 2003-2004
Title: Inventor Profile: Thorp Foster
Introduction
Thorp Foster, an innovative inventor based in Landenberg, PA, has made significant contributions to the field of telephony and call center systems. With a total of two patents to his name, Foster’s work focuses on enhancing the efficiency of virtual call centers by integrating telephony with computer systems.
Latest Patents
Foster's most recent patent revolves around a sophisticated system and methods for call decisioning in a virtual call center. This innovative apparatus enhances call routing by connecting a call routing service provider with a network of partners. The system is designed to benefit not only the primary user but also associated partners, facilitating cost efficiency through shared resources.
By enabling agents to handle calls for multiple businesses, the system promotes cross-selling opportunities and proactive servicing using caller demographic and profile data. It employs a centralized or global bank of shared Interactive Voice Response (IVR) units, minimizing unnecessary post-routing and call site interflow. The framework comprises a central server that interfaces with a long-distance provider, effectively managing route requests, caller data retrieval, and routing strategies. Additionally, it balances the load across a variety of geographically separated call centers, each equipped to handle different queues based on agents' skillsets.
Career Highlights
Throughout his career, Thorp Foster has worked with notable financial institutions, including First USA Bank and Bank One in Delaware. His experience in these environments has likely provided him with valuable insights into the operational challenges faced by call centers, driving his innovations in this domain.
Collaborations
During his professional journey, Foster has collaborated with talented individuals such as Nitin Dhir and Djovana Shkreli. These partnerships have likely fostered a collaborative environment that encourages knowledge sharing and innovation.
Conclusion
Thorp Foster's contributions to the call center industry through his patented innovations demonstrate his commitment to enhancing communication efficiency. His work continues to influence the development of call routing systems, reflecting the importance of technological advancements in customer service.