Company Filing History:
Years Active: 2005-2018
Title: Thomas Miller: Innovator in Contact Center Solutions
Introduction
Thomas Miller is an accomplished inventor based in Westfield, NJ (US). He holds a total of 4 patents that focus on enhancing the effectiveness of contact center operations. His innovative approaches have significantly contributed to the field of predictive modeling and contact management.
Latest Patents
One of his latest patents is titled "Measuring contact center agent effectiveness using a predictive model." This invention measures an agent's performance by calculating the expected probability of success for each outbound communication. The model maintains a cumulative actual performance value based on successful contacts, allowing for a comparison with expected performance values. This comparison helps identify agents who are performing above or below expectations.
Another notable patent is the "System and method for updating contact records." This system automates the analysis of contact results for various devices involved in contact campaigns. It selects contact records for updates based on specific rules, ensuring that the updated information is available in real-time for use by contact devices. This innovation streamlines the process of maintaining accurate contact information.
Career Highlights
Throughout his career, Thomas Miller has worked with several prominent companies, including Austin Logistics Incorporated and Noble Systems Corporation. His experience in these organizations has allowed him to develop and refine his innovative solutions in the contact center industry.
Collaborations
Thomas has collaborated with notable professionals in his field, including Daniel Neal Duncan and Alexander N Svoronos. These collaborations have further enriched his work and contributed to the development of effective contact center solutions.
Conclusion
Thomas Miller's contributions to the field of contact center innovations demonstrate his commitment to improving agent performance and operational efficiency. His patents reflect a deep understanding of predictive modeling and contact management, making him a significant figure in this industry.