This inventor holds 1 USPTO granted patent. Top assignee: Salesforce Com, Inc.. Active years: 2019.
Company Filing History:
Years Active: 2019
Title: Thomas Brett Chisholm: Innovator in Language Translation Technology
Introduction
Thomas Brett Chisholm is an accomplished inventor based in Lexington, MA (US). He has made significant contributions to the field of communication technology, particularly in the area of language translation for messaging systems. His innovative approach has the potential to enhance customer service experiences across various enterprises.
Latest Patents
Chisholm holds a patent for a groundbreaking invention titled "Call center SMS-MMS language router." This method and system enable language translation and routing of Person-to-Person (P2P) messages. The technology diverts customer messages to various alternate destinations within an enterprise based on the language of the messages. These destinations include language-capable call center customer service representatives (CSRs), language-specialized call centers, and personnel in different departments who possess language skills. The system allows CSRs and other personnel to communicate through call centers or using data-enabled devices. Additionally, information collected from the messages can be utilized to determine the appropriate destination for effective communication.
Career Highlights
Chisholm is currently employed at Salesforce.com, Inc., where he continues to develop innovative solutions that improve customer interactions. His work focuses on integrating advanced technology into customer service frameworks, making communication more efficient and accessible.
Collaborations
Chisholm has collaborated with notable colleagues, including Eugene Lew and James Hunt. Their combined expertise contributes to the development of cutting-edge technologies that address the evolving needs of businesses in the digital age.
Conclusion
Thomas Brett Chisholm is a visionary inventor whose work in language translation technology is paving the way for improved communication in customer service. His patent for the Call center SMS-MMS language router exemplifies his commitment to innovation and excellence in the field.