Company Filing History:
Years Active: 2012
Title: The Innovative Contributions of Terry Weissman
Introduction
Terry Weissman, an accomplished inventor based in Los Altos, California, has made significant strides in the field of telecommunications. With her profound understanding of electronic communication systems, she has brought to life a method for optimizing the routing of telephone calls, which has implications for various industries reliant on customer service.
Latest Patents
Weissman's notable invention is encapsulated in her patent titled "Results-based routing of electronic communications." This innovation introduces a sophisticated method for performing results-based routing of telephone calls. The methodology involves agents handling calls related to products or services and is structured around agent pools that are defined by diverse criteria, including agent characteristics, performance levels, and other relevant factors. The call management system then selects the best available agent, ensuring effective and efficient customer interactions.
Career Highlights
Throughout her career, Terry Weissman has demonstrated a commitment to innovation in the field of telecommunications. She currently works at Liveops, Inc., where she has been able to leverage her expertise and patent to improve call management processes. Her contributions have not only advanced the capabilities of electronic communications but have also enhanced customer service delivery across the board.
Collaborations
Terry Weissman has collaborated with several talented individuals during her career, including James Robert Everingham and Lloyd Tabb. These partnerships have enabled her to refine her ideas and bring forth innovative solutions that address real-world challenges in telecommunications.
Conclusion
Terry Weissman's work exemplifies the spirit of innovation necessary in today’s fast-paced technological landscape. Her patented method for results-based routing of electronic communications stands as a testament to her ingenuity and commitment to enhancing the customer experience in the telecommunications industry. As her career progresses, she will likely continue to make impactful contributions that will shape the future of communication technologies.