This inventor holds 2 USPTO granted patents, plus 1 CIPO patent. Top assignee: Bell Canada. Active years: 2004-2005.
Company Filing History:
Years Active: 2004-2005
Title: Innovations by Terry J Shannon
Introduction
Terry J Shannon is an accomplished inventor based in London, Canada. She has made significant contributions to the telecommunications industry, holding two patents that enhance service provisioning and assurance.
Latest Patents
One of her latest patents is a method and system for facilitating telecommunications service provisioning and service assurance. This automated system coordinates, controls, and polices the installation of customer premise equipment (CPE) for telecommunications services. It provides ongoing service assurance by verifying equipment availability upon service request, scheduling qualified technicians for installation, and assigning distribution equipment resources to the CPE. The system notifies technicians of installation dates and auto-assigns equipment resources to facilitate installation procedures. Additionally, it auto-detects the installation of the CPE and enables service automatically once the CPE is installed. The system also ensures automatic creation and maintenance of customer records while inhibiting the installation or operation of unauthorized equipment. Post-installation monitoring and automatic scheduling of repairs for system or equipment faults further ensure continued service assurance. The advantages of this innovation include reduced service delivery time, lower operational costs, and increased customer satisfaction.
Career Highlights
Terry J Shannon is currently employed at Bell Canada, where she continues to innovate in the telecommunications sector. Her work has significantly impacted the efficiency and reliability of telecommunications services.
Collaborations
Some of her notable coworkers include Alan G Doherty and Neil S Rieck, who contribute to the collaborative environment at Bell Canada.
Conclusion
Terry J Shannon's innovations in telecommunications have led to improved service delivery and customer satisfaction. Her patents reflect her commitment to enhancing the efficiency of telecommunications services.