Company Filing History:
Years Active: 2018
Title: Tanvi Himanshubhai Shah: Innovator in Call Center Technology
Introduction
Tanvi Himanshubhai Shah is a notable inventor based in Jersey City, NJ (US). She has made significant contributions to the field of call center technology through her innovative patent. Her work focuses on enhancing the efficiency and effectiveness of call center operations.
Latest Patents
Tanvi holds a patent for "Methods and systems for automatically recognizing actions in a call center environment using screen capture technology." This patent describes a system that recognizes processes performed by call center agents during sessions. The system collects input data by initiating a screen capture logging thread to capture screenshots of the desktop during a session. It analyzes the input data to generate events, creates a mid-level event log, and performs action recognition to ascertain the actions performed by the call center agent within the graphical user interfaces.
Career Highlights
Tanvi is currently employed at Conduent Business Services, LLC, where she applies her expertise in developing innovative solutions for call center environments. Her work has been instrumental in improving operational processes and enhancing user experience.
Collaborations
Some of her coworkers include Rakesh Suresh Kulkarni and Wencheng Wu, who contribute to the collaborative efforts in advancing technology within the company.
Conclusion
Tanvi Himanshubhai Shah is a pioneering inventor whose work in call center technology exemplifies innovation and dedication. Her contributions are shaping the future of how call centers operate, making them more efficient and effective.