This inventor holds 1 USPTO granted patent. Top assignee: Microsoft Technology Licensing, LLC. Active years: 2023.
Data source: USPTO (United States Patent and Trademark Office) public patent records. Weekly synchronization. How IDiyas builds this profile
Company Filing History:
Years Active: 2023
Title: Syed Masroor Hussain: Innovator in Customer Support Technology
Introduction
Syed Masroor Hussain is a notable inventor based in Bothell, WA (US). He has made significant contributions to the field of customer support technology through his innovative patent. His work focuses on enhancing the efficiency of customer service interactions.
Latest Patents
Syed holds a patent for "Working-time-based routing for customer support." This invention involves techniques performed by a data processing system to match a customer service ambassador (CSA) with a customer. The process includes receiving a service request for technical assistance, analyzing estimated working hours for both the customer and CSAs, and producing compatibility scores. These scores indicate how closely the working hours align, allowing for a more efficient selection of CSAs to assist customers.
Career Highlights
Syed is currently employed at Microsoft Technology Licensing, LLC, where he applies his expertise in technology and customer service. His innovative approach has the potential to transform how customer support is delivered, making it more responsive and tailored to individual needs.
Collaborations
Some of his coworkers include Francois Callewaert and Cheng Wu, who contribute to the collaborative environment at Microsoft Technology Licensing, LLC.
Conclusion
Syed Masroor Hussain's contributions to customer support technology exemplify the impact of innovation in enhancing service efficiency. His patent reflects a forward-thinking approach that can significantly improve customer interactions.
Data source: USPTO (United States Patent and Trademark Office) public patent records. Weekly synchronization. How IDiyas builds this profile