Company Filing History:
Years Active: 2024-2025
Title: Swetha Gayam: Innovator in Holistic User Engagement
Introduction
Swetha Gayam is a prominent inventor based in Piscataway, NJ (US). She has made significant contributions to the field of user engagement through her innovative patents. With a total of 2 patents, her work focuses on enhancing communication across various channels.
Latest Patents
One of Swetha's latest patents is titled "Holistic user engagement across multiple communication channels." This invention discloses various embodiments that facilitate a comprehensive engagement with users across multiple communication channels of an organization. The technology is designed to determine user intent as individuals interact with various services associated with the organization. Interaction data is captured and stored, allowing for a more personalized experience. The organized interaction data can be applied to a trained intent model, which outputs user intent based on observations of other users with similar histories. This predicted intent is then utilized to ensure that subsequent interactions are consistent, regardless of the communication channel used.
Career Highlights
Swetha Gayam is currently employed at American Express Travel Related Services Company, Inc. Her role involves leveraging her expertise in user engagement to improve customer interactions and satisfaction. Her innovative approach has positioned her as a key player in her field.
Collaborations
Swetha has collaborated with notable coworkers, including Anil Kumar Bashetty and Mark E Johnson. These partnerships have contributed to the development of her groundbreaking patents and have fostered a collaborative environment for innovation.
Conclusion
Swetha Gayam's contributions to holistic user engagement demonstrate her commitment to enhancing communication across various platforms. Her innovative patents reflect her expertise and dedication to improving user experiences.