Susan Miller

Title: Susan Miller: Innovator in Call Center Technology

Introduction

Susan Miller is a notable inventor based in Falls Church, Virginia. She has made significant contributions to the field of call center technology, particularly in reducing communication latency. Her innovative approach has the potential to enhance customer service experiences across various industries.

Latest Patents

Susan Miller holds a patent for a "Call center system having reduced communication latency." This system includes an input/output (I/O) interface for receiving queries from customer terminals. It features a processor that communicates with the I/O interface and non-transitory computer-readable media that stores instruction code. The processor routes queries to artificial intelligence (AI) logic modules and receives information to assist call center agents in providing accurate responses. Additionally, the system evaluates the quality of responses and communicates training information to agents when necessary, thereby improving response times.

Career Highlights

Susan is currently employed at Accenture Global Solutions Limited, where she continues to develop innovative solutions in the technology sector. Her work focuses on enhancing the efficiency of call centers through advanced AI integration.

Collaborations

Some of her coworkers include Alpana A Dubey and Kumar Abhinav, who contribute to the collaborative environment that fosters innovation at Accenture.

Conclusion

Susan Miller's contributions to call center technology exemplify the impact of innovation in improving customer service. Her patent demonstrates a commitment to enhancing communication efficiency, which is crucial in today's fast-paced business environment.