This inventor holds 2 USPTO granted patents and 1 published patent application and 1 EPO patent. Top assignee: American Airlines, Inc.. Active years: 2006-2010.
Data source: USPTO (United States Patent and Trademark Office) public patent records. Weekly synchronization. How IDiyas builds this profile
Company Filing History:
Years Active: 2006-2010
Title: Innovations by Susan Lawrence
Introduction
Susan Lawrence is an accomplished inventor based in Grapevine, TX (US). She has made significant contributions to the field of call processing systems, holding 2 patents that showcase her innovative approach to customer service technology.
Latest Patents
One of her latest patents is titled "Customer menu - Methods of processing a call initiated by a caller and received by a call processing system." This invention focuses on obtaining information specific to the caller's identity, automatically selecting messages based on that information, and presenting them to the caller. Another notable patent is "Customer service transaction handling based on transaction history." This method involves routing calls based on customer classifications and transaction histories, ensuring efficient handling of customer inquiries.
Career Highlights
Susan Lawrence is currently employed at American Airlines, Inc., where she applies her expertise in developing innovative solutions for customer service. Her work has significantly improved the efficiency of call handling processes within the company.
Collaborations
Some of her coworkers include Carline Smith and George Gleason, who contribute to her projects and innovations.
Conclusion
Susan Lawrence's contributions to call processing technology reflect her dedication to enhancing customer service experiences. Her patents demonstrate her innovative spirit and commitment to improving communication systems.
Data source: USPTO (United States Patent and Trademark Office) public patent records. Weekly synchronization. How IDiyas builds this profile