Susan L Spraragen

Title: Susan L. Spraragen: Innovator in Service-Related Human Experience

Introduction

Susan L. Spraragen is a notable inventor based in Ossining, NY (US). She has made significant contributions to the field of service-related human experience through her innovative patents. With a total of 3 patents, her work focuses on enhancing the understanding and analysis of human needs in organizational and commercial environments.

Latest Patents

One of her latest patents is titled "Using non-textual notation for describing service related human experience based on a hierarchal model of human needs." This patent presents a system for describing and analyzing service-related human experiences based on a hierarchical model of needs, such as Maslow's hierarchy. The system includes a classifier to classify experience states, a modeler to create a real-life environment model, and an experience notation generator to extract and represent experience-related data as a non-textual time series. This innovative approach allows for the generation of reports that can be utilized to improve human experiences through a remedy engine.

Another significant patent is the "Method of providing an identifier for transactions." This invention addresses the need for anonymity and privacy in transactions conducted over the Internet, by telephone, or directly. It involves encoding a customer's shipping address with a multi-digit identifier stored in a trusted third-party database. This system allows users to identify themselves to vendors using this identifier, enhancing privacy and security in transactions.

Career Highlights

Susan L. Spraragen is currently associated with International Business Machines Corporation (IBM), where she continues to innovate and contribute to advancements in technology and human experience. Her work at IBM has positioned her as a key player in the development of systems that enhance user experience in various commercial settings.

Collaborations

Some of her notable coworkers include Stephen Joy Boies and Liam David Comerford. Their collaboration has likely contributed to the innovative environment at IBM, fostering advancements in technology and service-related experiences.

Conclusion

Susan L. Spraragen's contributions to the field of service-related human experience through her patents reflect her commitment to innovation and improvement in user experiences. Her work continues to influence the way organizations understand and address human needs in commercial environments.