Susan L Chaffee

Title: **Innovator Spotlight: Susan L. Chaffee**

Introduction

Susan L. Chaffee, a prominent inventor based in Colorado Springs, CO, has made significant contributions to the field of communication technology. With three patents to her name, she has displayed a remarkable ability to innovate and improve systems that facilitate call management for businesses.

Latest Patents

One of her latest patents includes the "Integrated Customer Web Station for Web-Based Call Management." This invention represents a cutting-edge web-based call routing management workstation application. It empowers authorized customers to control toll-free routing and monitor call center status effectively. The architecture includes web servers situated in a firewalled demilitarized zone (DMZ), acting as a secure conduit between customer workstations and enterprise back-end applications.

This innovative solution allows customers to create and manage call routing rules using any workstation with internet access and a supported web browser. Furthermore, it offers tools for testing and debugging customized routing rules through a simulated environment. Users can establish business hierarchies, manipulate agent pools, and create statistical reports that can be analyzed for better performance. The system also supports multilingual capabilities and branding options for a more versatile user experience.

Career Highlights

Throughout her career, Susan has worked with well-known companies including MCI, Inc. and Worldcom, Inc. These roles have provided her with the expertise and insights necessary to develop her innovative solutions for call management.

Collaborations

Susan has collaborated with talented individuals in the industry, including Thomas Baker and Yuchien Chen. These collaborations have undoubtedly enhanced her work, allowing for a cross-pollination of ideas that fosters further innovation.

Conclusion

Susan L. Chaffee stands out as a trailblazer in the technology realm, particularly concerning communication management solutions. Her patents reflect her commitment to improving business operations, enabling companies to navigate the complexities of call management with ease. As technology continues to evolve, Susan's innovative spirit and contributions will undoubtedly leave a lasting impact on the industry.