This inventor holds 1 USPTO granted patent and 2 published patent applications. Top assignee: Microsoft Technology Licensing, LLC. Active years: 2023.
Data source: USPTO (United States Patent and Trademark Office) public patent records. Weekly synchronization. How IDiyas builds this profile
Company Filing History:
Years Active: 2023
Title: Innovations by Sumit Manchanda
Introduction
Sumit Manchanda is an accomplished inventor based in Kirkland, WA (US). He has made significant contributions to the field of customer support through his innovative patent. His work focuses on enhancing the efficiency of customer service interactions.
Latest Patents
Sumit holds a patent for "Working-time-based routing for customer support." This invention involves techniques performed by a data processing system to match a customer service ambassador (CSA) with a customer. The process includes receiving a service request for technical assistance, analyzing estimated working hours for both the customer and CSAs, producing compatibility scores, reordering the CSA queue based on these scores, and selecting a CSA to assist the customer.
Career Highlights
Sumit is currently employed at Microsoft Technology Licensing, LLC, where he applies his expertise in technology and customer service solutions. His innovative approach has the potential to transform how customer support is delivered.
Collaborations
Some of Sumit's notable coworkers include Francois Callewaert and Cheng Wu, who contribute to the collaborative environment at Microsoft.
Conclusion
Sumit Manchanda's work exemplifies the intersection of technology and customer service, showcasing how innovative solutions can improve user experiences. His patent reflects a commitment to enhancing efficiency in customer support systems.
Data source: USPTO (United States Patent and Trademark Office) public patent records. Weekly synchronization. How IDiyas builds this profile