Steven Robert Krause

Title: Innovations by Steven Robert Krause

Introduction

Steven Robert Krause is an accomplished inventor based in Naperville, Illinois. He holds three patents that showcase his expertise in the field of Automatic Call Distribution (ACD) systems. His innovative contributions have significantly improved the efficiency of call management in various applications.

Latest Patents

Krause's latest patents include a method and apparatus for controlling the administration of ACD queues. One of his notable inventions is the "End user automatic call distributor network control." This invention allows callers to receive real-time information about the status of queues in one or multiple ACDs. It enables callers to select a specific agent based on wait times and prepares them to transmit information while they wait. Another significant patent is the "Communication of user data to an automatic call distributor agent," which shares similar functionalities, enhancing the caller's control over their communication experience.

Career Highlights

Krause has made substantial contributions to the field of telecommunications through his work at Lucent Technologies Inc. His innovative solutions have helped streamline call management processes, benefiting both companies and their customers. His patents reflect a deep understanding of user needs and technological advancements in ACD systems.

Collaborations

Krause has collaborated with notable colleagues, including John Andrew Johnson and Eric Edward Kampmeier. Their combined expertise has fostered an environment of innovation and creativity, leading to the development of impactful technologies in the telecommunications sector.

Conclusion

Steven Robert Krause's contributions to the field of Automatic Call Distribution have made a lasting impact on how calls are managed and processed. His patents demonstrate a commitment to enhancing user experience and efficiency in telecommunications.