Company Filing History:
Years Active: 2017-2021
Title: Innovations by Steven K Mammen
Introduction
Steven K Mammen is an accomplished inventor based in Woodstock, GA, known for his contributions to speech analytics technology. With a total of four patents to his name, Mammen has made significant strides in optimizing systems for better performance in contact centers. His work focuses on enhancing the accuracy and efficiency of speech recognition systems.
Latest Patents
Mammen's latest patents include innovative approaches to speech analytics. One notable patent is titled "Optimization of speech analytics system recognition thresholds for target word identification in a contact center." This invention outlines a method for optimizing a confidence score threshold used to recognize target words in audio sources. By reviewing potential instances of target words and validating them, Mammen's system allows for the adjustment of confidence score thresholds to minimize errors in classification results.
Another significant patent involves "Reviewing portions of telephone call recordings in a contact center using topic meta-data records." This real-time speech analytics system detects speech during calls and generates event messages that are stored in topic meta-data files. The system provides users with a graphical interface to access further information about detected speech events, enhancing the overall efficiency of call analysis.
Career Highlights
Mammen has built a successful career at Noble Systems Corporation, where he has applied his expertise in speech analytics. His innovative contributions have helped the company maintain its position as a leader in the industry.
Collaborations
Throughout his career, Mammen has collaborated with notable colleagues, including Karl H Koster and Ellwood I Neuer, III. These partnerships have fostered a creative environment that encourages the development of cutting-edge technologies.
Conclusion
Steven K Mammen's work in speech analytics exemplifies the impact of innovation in enhancing communication technologies. His patents reflect a commitment to improving the efficiency of contact centers through advanced speech recognition systems. Mammen's contributions continue to shape the future of this vital industry.