Steven J Graff

Title: The Innovative Contributions of Steven J Graff

Introduction

Steven J Graff is a notable inventor based in Grapevine, TX (US). He has made significant contributions to the field of data processing and automated systems. With a total of 6 patents to his name, Graff's work has had a considerable impact on how automated survey systems operate.

Latest Patents

One of Graff's latest patents is focused on data processing systems and methods for controlling an automated survey system. This invention provides a processor and a data store that stores a plurality of transactions, each containing transaction metadata and a voice session recording of an inbound call. The system generates a worklist for the survey campaign, which is essential for conducting surveys efficiently. Another significant patent involves systems and methods for identifying conversation roles. This invention utilizes a text mining engine to analyze conversation transcripts, determining the roles of participants and providing valuable metadata for various applications, including customer service quality assurance.

Career Highlights

Throughout his career, Graff has worked with prominent companies such as Open Text Corporation and E-Talk Corporation. His experience in these organizations has allowed him to develop and refine his innovative ideas, contributing to advancements in data processing technologies.

Collaborations

Graff has collaborated with notable individuals in the industry, including Lorne Edward Wood and Jeffrey Allyn LaCroix. These partnerships have further enhanced his work and expanded the reach of his inventions.

Conclusion

Steven J Graff's contributions to the field of data processing and automated systems are noteworthy. His innovative patents and collaborations reflect his commitment to advancing technology in meaningful ways.