Steven J Goldsmith

Title: Innovations by Steven J Goldsmith

Introduction

Steven J Goldsmith is an accomplished inventor based in Bellevue, WA (US). He has made significant contributions to the field of telecommunications, particularly in call center technology. His innovative approach has led to the development of a unique patent that enhances the efficiency of call handling in call centers.

Latest Patents

Goldsmith holds a patent for "Multiple call handling in a call center." This invention provides a method and system for indefinitely queuing telephone calls in a call center, independent of the telephone instrument deployed. The system includes a variety of call center telephones, an Automatic Call Distributor (ACD), and a Computer-Telephony Integration (CTI) link connected to a multi-call handling (MCH) server. The MCH application allows call center technicians to create new route points and monitor calls effectively, ensuring that calls can be selectively retrieved or discarded as needed. This innovation is also applicable to robotic call servicing applications.

Career Highlights

Goldsmith is currently employed at Avaya Technology LLC, where he continues to develop and refine technologies that improve call center operations. His work has been instrumental in advancing the capabilities of call handling systems, making them more efficient and user-friendly.

Collaborations

Throughout his career, Goldsmith has collaborated with notable colleagues, including Thomas J Edwards and Norman J Donaghue, Jr. These partnerships have fostered an environment of innovation and creativity, leading to the successful development of new technologies.

Conclusion

Steven J Goldsmith's contributions to call center technology exemplify the impact of innovative thinking in the telecommunications industry. His patent for multiple call handling demonstrates a commitment to improving communication systems, ultimately benefiting both businesses and consumers.