Location History:
- Redwood City, CA (US) (2012)
- Mountain View, CA (US) (2013 - 2015)
Company Filing History:
Years Active: 2012-2015
Title: The Innovative Contributions of Steve Osborn
Introduction
Steve Osborn is a notable inventor based in Mountain View, CA (US). He has made significant contributions to the field of customer support services through his innovative patents. With a total of 5 patents, Osborn has developed systems that enhance multimedia conferencing and customer interaction.
Latest Patents
One of his latest patents is titled "State and availability monitoring for customer support services for multimedia conferences." This invention describes a system and method for providing support services via a virtual production environment. The system includes a help center interface, an agent interface, and a communications server that works in conjunction with a contact center manager application. This application matches customers with suitable agents, ensuring efficient customer support. The method involves transmitting customer support requests and determining agent availability, ultimately connecting customers to the appropriate communications session.
Another significant patent is the "Inbound telephony orchestrator for hangout-based contact center platform." This system facilitates the reception of inbound conventional calls and establishes real-time interconnectivity in a multimedia production environment. It includes a signaling unit, a contact center bell application, and a room manager application. The method allows for the transmission of call requests and connects to communications sessions based on virtual hangout identification.
Career Highlights
Steve Osborn is currently employed at Google Inc., where he continues to innovate and develop new technologies. His work focuses on improving customer support systems and enhancing user experiences in multimedia environments.
Collaborations
Throughout his career, Osborn has collaborated with talented individuals such as Juan Vasquez and Ivo Daniel Carreira De Abreu. These collaborations have contributed to the success of his projects and the advancement of technology in customer support.
Conclusion
Steve Osborn's contributions to the field of customer support through his innovative patents demonstrate his commitment to enhancing user experiences. His work at Google Inc. and collaborations with other professionals highlight his role as a leading inventor in the industry.