This inventor holds 2 USPTO granted patents. Top assignee: Microsoft Technology Licensing, LLC. Active years: 2011-2012.
Company Filing History:
Years Active: 2011-2012
Title: The Innovations of Stephen D Klein
Introduction
Stephen D Klein is an accomplished inventor based in New York, NY (US). He holds a total of 2 patents that showcase his expertise in the field of technology and human interaction. His work primarily focuses on enhancing the communication between users and conversational agents.
Latest Patents
One of his latest patents is titled "Methods and apparatus for use in computer-to-human escalation." This innovative system provides a method for escalating a user or customer to a live agent from a conversational agent when predetermined criteria are met. The conversational agent engages in natural language interaction and operates on a computer, such as a server. Upon receiving a first query, the conversational agent creates a new case and interacts with the customer to resolve the issue. The criteria for escalation may include instances where the conversational agent cannot satisfy a computer-to-computer information request or recognizes patterns of frustration in the user's messages.
Career Highlights
Stephen D Klein is currently associated with Microsoft Technology Licensing, LLC, where he contributes to the development of advanced technologies. His work has significantly impacted the way users interact with automated systems, making them more efficient and user-friendly.
Collaborations
Stephen has collaborated with notable colleagues such as Damien Saint Macary and Francois Huet, further enhancing the innovative projects he has been involved in.
Conclusion
Stephen D Klein's contributions to the field of technology through his patents and work at Microsoft Technology Licensing, LLC highlight his commitment to improving user experiences in digital communication. His innovative approaches continue to shape the future of human-computer interaction.