Company Filing History:
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1 out of 20,458 
1 out of 27 
Years Active: 2009-2014
Title: The Innovations of Stephane Muszynski
Introduction
Stephane Muszynski is an accomplished inventor based in Washington, DC. He holds a total of 3 patents that showcase his expertise in online monitoring and electronic commerce environments. His innovative contributions have significantly impacted customer service and communication technologies.
Latest Patents
One of Muszynski's latest patents is focused on online monitoring for customer service. This system allows for the monitoring of online services based on conditions selected by an administrator. It can identify and select messages from these services, transforming them into a specific format for forwarding to an agent console application. This application enables agents to respond to messages from various online services using a unified interface, streamlining customer service interactions.
Another notable patent involves cross-channel identification in electronic commerce environments. This technique provides context information for a phone call originating from a user by dynamically selecting a phone number from a pool of available numbers. It connects incoming calls to a call center while providing context information to the agent, enhancing the customer experience through co-browsing capabilities.
Career Highlights
Muszynski has worked with prominent companies such as Oracle International Corporation and Cisco Technology, Inc. His experience in these organizations has allowed him to develop and refine his innovative ideas, contributing to advancements in technology and customer service.
Collaborations
Some of his notable coworkers include James Rainville and Gongyuan Yao. Their collaboration has likely fostered an environment of creativity and innovation, leading to the development of impactful technologies.
Conclusion
Stephane Muszynski's contributions to the fields of online monitoring and electronic commerce demonstrate his commitment to innovation. His patents reflect a deep understanding of customer service needs and technological advancements. Through his work, he continues to influence the way businesses interact with their customers.