Location History:
- Pace, FL (US) (2013)
- Milton, FL (US) (2013 - 2014)
- Pensacola, FL (US) (2014)
Company Filing History:
Years Active: 2013-2014
Title: Stefani R Benefield: Innovator in Video Collaboration Technology
Introduction
Stefani R Benefield is a prominent inventor based in Pensacola, FL (US), known for her contributions to video collaboration technology, particularly in the banking sector. With a total of 5 patents, she has developed innovative solutions that enhance customer service experiences through improved communication methods.
Latest Patents
Among her latest patents is a groundbreaking invention titled "Routing and queuing information for video conferencing in banking centers." This invention provides apparatuses and methods designed to improve customer service and sales experiences by facilitating collaborative face-to-face interactions between customers and experts located in different locations. The technology allows for video collaboration between on-site associates and off-site experts, making it particularly beneficial for banking customers who seek personalized assistance. Another significant patent is "Video collaboration call center queuing," which shares similar objectives and functionalities, focusing on enhancing the efficiency of customer interactions in banking centers.
Career Highlights
Stefani R Benefield is currently employed at Bank of America Corporation, where she applies her innovative ideas to improve customer engagement and service delivery. Her work has significantly impacted the way banking institutions interact with their clients, making the process more efficient and user-friendly.
Collaborations
Stefani collaborates with talented individuals such as Eric E Ellis and James Robert Grimsley, contributing to a dynamic work environment that fosters innovation and creativity.
Conclusion
Stefani R Benefield's contributions to video collaboration technology exemplify her commitment to enhancing customer service in the banking industry. Her innovative patents reflect her expertise and dedication to improving communication methods, making her a valuable asset in her field.