Sridevi Rachakulla

Title: Sridevi Rachakulla: Innovator in Telephonic Routing Systems

Introduction

Sridevi Rachakulla is a notable inventor based in Charlotte, NC (US). She has made significant contributions to the field of telecommunication through her innovative patent. Her work focuses on enhancing the efficiency of call support systems, which is crucial in today's fast-paced communication environment.

Latest Patents

Sridevi holds a patent for an "Enhanced interactive voice response system providing bi-communication pathways for call support and routing." This telephonic routing system enables the rerouting of calls between a live agent and an automated agent. The system includes a receiver that receives telephonic calls from callers and a router that directs these calls to the appropriate communication pathways. It also features a processor that retrieves customer profiles associated with phone numbers, displaying authentication data on a graphical user interface (GUI) linked to the live agent's headset device. Additionally, the router can reroute calls to verify the authenticity of the caller through an automated agent.

Career Highlights

Sridevi is currently employed at Bank of America Corporation, where she applies her expertise in telecommunications. Her innovative approach to call routing systems has the potential to improve customer service experiences significantly.

Collaborations

Sridevi collaborates with Xianhong Zhang, who is also a valuable member of her team. Their combined efforts contribute to the advancement of telecommunication technologies.

Conclusion

Sridevi Rachakulla's contributions to the field of telecommunication through her innovative patent demonstrate her commitment to improving call support systems. Her work not only enhances customer service but also showcases the importance of innovation in technology.