Sri Harsha Dumpala

Title: Sri Harsha Dumpala: Innovator in Machine Learning and Voice Technology

Introduction

Sri Harsha Dumpala is a notable inventor based in Thane, India. He has made significant contributions to the fields of machine learning and voice technology. With a total of 2 patents to his name, he is recognized for his innovative approaches to complex problems in data classification and call routing.

Latest Patents

One of his latest patents is titled "Simultaneous multi-class learning for data classification." This invention presents a method to train a classifier in machine learning using multiple simultaneous samples to address the class imbalance problem in any discriminative classifier. The method involves obtaining a modified representation of the training dataset by considering features based on more than one sample. A modification to the architecture of the classifier is necessary to handle this modified data representation. The output layer of the classifier is designed to accommodate the number of classes in the classification task, enhancing its effectiveness in learning from low-resourced data.

Another significant patent is "System and method for call routing in voice-based call center." This invention monitors the behavior of voice agents in a simulated environment to route calls effectively. It includes a set of models and wearable devices that estimate and analyze the cognitive load and emotional state of voice agents in real-time. By collecting physiological signals and analyzing them alongside skill-set profiles, the system identifies the best-suited voice agent for each call. Additionally, it can assist voice agents if their cognitive load exceeds a predefined threshold using brain-computer interfacing.

Career Highlights

Sri Harsha Dumpala is currently employed at Tata Consultancy Services Limited, where he continues to innovate and develop solutions in technology. His work has garnered attention for its practical applications and contributions to improving efficiency in voice-based systems.

Collaborations

He has collaborated with notable coworkers such as Sunil Kumar Kopparapu and Rupayan Chakraborty, contributing to a dynamic work environment that fosters innovation.

Conclusion

Sri Harsha Dumpala's contributions to machine learning and voice technology exemplify the impact of innovative thinking in solving real-world problems. His patents reflect a commitment to advancing technology and improving user experiences in various applications.