Somesh Sharma

Title: Innovations by Somesh Sharma

Introduction

Somesh Sharma is an accomplished inventor based in Flower Mound, TX (US). He has made significant contributions to the field of technology, particularly in call center management and interactive programming guides. With a total of 2 patents, his work reflects a commitment to enhancing user experience and operational efficiency.

Latest Patents

Somesh Sharma's latest patents include a system for call center agent management and an interactive program guide. The call center agent management patent focuses on monitoring call center personnel, allowing for real-time assessment of key performance indexes (KPIs). This innovation enables managers to identify agents needing assistance quickly. The second patent, related to the interactive program guide, allows users to request TV programming schedule information and adjust date and time toolbars for a more personalized viewing experience.

Career Highlights

Somesh Sharma is currently employed at Verizon Patent and Licensing Inc., where he continues to innovate and develop new technologies. His work has been instrumental in improving the efficiency of call centers and enhancing the user experience in television programming.

Collaborations

Some of his notable coworkers include Albert Michael Selvin and Mohammad Y Salman. Their collaboration has contributed to the successful development of various projects within the company.

Conclusion

Somesh Sharma's contributions to technology through his patents demonstrate his innovative spirit and dedication to improving operational processes. His work continues to influence the fields of call center management and interactive programming, showcasing the importance of innovation in today's digital landscape.