This inventor holds 1 USPTO granted patent and 2 published patent applications. Top assignee: Fmr Corp.. Active years: 2024.
Company Filing History:
Years Active: 2024
Title: Sohom Ghosh: Innovator in Customer Interaction Analysis
Introduction
Sohom Ghosh is a notable inventor based in Burdwan, India. He has made significant contributions to the field of automated customer interaction analysis. His innovative approach focuses on understanding customer intent and issues through advanced technology.
Latest Patents
Sohom Ghosh holds a patent for an invention titled "Automated analysis of customer interaction text to generate customer intent information and hierarchy of customer issues." This patent describes methods and apparatuses for the automated analysis of customer interaction text. The invention captures computer text segments, including transcripts of interactions and notes about those interactions. It utilizes a trained neural network to generate interaction summaries and creates a hierarchical mapping of customer issues based on similarity measures.
Career Highlights
Sohom Ghosh is currently employed at FMR Corp., where he applies his expertise in developing innovative solutions for customer interaction analysis. His work has been instrumental in enhancing the understanding of customer needs and improving service delivery.
Collaborations
Sohom collaborates with talented individuals such as Ankush Chopra and Debasis Bal. Their combined efforts contribute to the advancement of technology in customer interaction analysis.
Conclusion
Sohom Ghosh is a pioneering inventor whose work in automated customer interaction analysis is shaping the future of customer service. His contributions are vital in creating more efficient and effective communication strategies.