Company Filing History:
3 out of 832,843 Years Active: 2021-2022
Title: Simon Doyle - Innovator in Contact Center Technology
Introduction
Simon Doyle is a notable inventor based in Galway, Ireland. He has made significant contributions to the field of contact center technology, holding a total of 3 patents. His work focuses on enhancing the interaction between automated systems and users, making communication more efficient and effective.
Latest Patents
Simon Doyle's latest patents include a system and method for managing a dialog between a contact center system and a user. This innovative approach involves a computer-implemented method that hosts a dialog over a communication channel between an automated dialog engine and the user. The system allows for the automated dialog engine to receive input messages from the user and determine appropriate response messages. Additionally, it detects trigger events that match specific rules, providing agents with summaries of the dialog and control over the automated system.
Another patent by Simon involves a root behavior tree that is stored with a flow control node and multiple child nodes. This system determines the sequence of execution for tasks based on user inputs. The dialog between the contact center and the user is hosted over a communication channel, allowing for dynamic responses based on detected patterns in the input data.
Career Highlights
Throughout his career, Simon has demonstrated a commitment to innovation in the field of communication technology. His patents reflect a deep understanding of user interaction and the complexities of automated systems. Simon's work has the potential to transform how contact centers operate, improving both efficiency and user satisfaction.
Collaborations
Simon Doyle has collaborated with talented individuals such as Conor McGann and Canice Lambe. These partnerships have likely contributed to the development of his innovative ideas and patents.
Conclusion
In summary, Simon Doyle is a distinguished inventor whose work in contact center technology has led to multiple patents. His innovative systems enhance user interaction and streamline communication processes. Simon's contributions are paving the way for advancements in the industry.