Company Filing History:
Years Active: 2018-2024
Title: Sibish Basheer: Innovator in Intelligent Communication Systems
Introduction
Sibish Basheer is a prominent inventor based in Phoenix, AZ, known for his contributions to intelligent communication systems. With a total of 8 patents to his name, he has made significant strides in enhancing user-agent interactions.
Latest Patents
One of his latest patents focuses on the intelligent matching of a user to an agent for a communication session. This invention discloses embodiments that involve a system configured to initiate a communication session with an agent client device. The system generates interaction data associated with the user and determines a user segment classification for the user account. Upon receiving a request to initiate a second communication, the system identifies an agent account of a second agent to participate in the session. This innovative approach aims to improve the efficiency and effectiveness of user-agent communications.
Another patent by Basheer also addresses intelligent matching for communication sessions. In this embodiment, a computing device receives a request from a client device to communicate with an agent. The system identifies interaction data associated with the user account and determines user scores based on this data. A user segment is then established, allowing the system to identify an appropriate agent to participate in the communication session.
Career Highlights
Sibish Basheer is currently employed at American Express Travel Related Services Company, Inc., where he continues to develop innovative solutions in the field of communication technology. His work has significantly impacted how users interact with agents, making the process more streamlined and effective.
Collaborations
Throughout his career, Basheer has collaborated with notable colleagues, including John G Bruno and Nageshwara R Chirravuri. These collaborations have contributed to the advancement of his projects and the successful implementation of his inventions.
Conclusion
Sibish Basheer is a key figure in the realm of intelligent communication systems, with a strong portfolio of patents that reflect his innovative spirit. His work continues to shape the future of user-agent interactions, making communication more efficient and user-friendly.
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