Shoma Chakravarty

Title: Shoma Chakravarty: Innovator in Customer Service and Network Behavior Detection

Introduction

Shoma Chakravarty is a prominent inventor based in Chevy Chase, MD (US). She has made significant contributions to the fields of customer service technology and network behavior analysis. With a total of 3 patents, her work has been instrumental in enhancing user experiences and improving network security.

Latest Patents

One of her latest patents is titled "Systems and methods for customer service agent-guided chat session digital assistant." This invention provides a method, device, and computer-readable medium for receiving chat messages from users during customer chat sessions. It determines customer intent and generates suggested response messages, which are presented to service agents for action. This innovation aims to streamline customer interactions and improve service efficiency.

Another notable patent is "Systems and methods for detecting anomalous behavior." This method involves monitoring network calls and traffic to identify user device behavior. It aggregates information to determine if any anomalies exist and generates notifications for affected user devices. This invention plays a crucial role in enhancing network security by identifying potential threats.

Career Highlights

Shoma Chakravarty is currently employed at Verizon Patent and Licensing Inc., where she continues to develop innovative solutions. Her work at Verizon has allowed her to focus on cutting-edge technologies that address real-world challenges in customer service and network management.

Collaborations

Throughout her career, Shoma has collaborated with talented individuals such as Saivivek Thiyagarajan and Sankar Shanmugam. These collaborations have fostered a creative environment that encourages the development of groundbreaking technologies.

Conclusion

Shoma Chakravarty is a remarkable inventor whose contributions to customer service and network behavior detection are noteworthy. Her innovative patents reflect her commitment to improving technology and enhancing user experiences.