Company Filing History:
Years Active: 2020
Title: Shireen Z Asous: Innovator in Customer Sentiment Analysis
Introduction
Shireen Z Asous is a notable inventor based in Bellevue, WA (US). She has made significant contributions to the field of customer sentiment analysis through her innovative work at Microsoft Technology Licensing, LLC. With a focus on enhancing customer-agent interactions, her inventions aim to improve the understanding of customer sentiments in real-time.
Latest Patents
Shireen holds a patent for a "Multi-channel customer sentiment determination system and graphical user interface." This invention encompasses a sentiment analysis engine designed to classify and quantify customer sentiments during interactions with agents. The system includes a data acquisition engine that gathers data from various communication channels, a preprocessing engine that formats and filters the data, and a customization engine that interprets the data in a channel-specific manner. Additionally, a batch scoring engine quantifies customer sentiments in real-time, providing valuable insights displayed through a graphical user interface.
Career Highlights
Throughout her career, Shireen has demonstrated a commitment to innovation and excellence in her field. Her work at Microsoft Technology Licensing, LLC has positioned her as a leader in developing technologies that enhance customer experience. With her patent, she has contributed to the advancement of sentiment analysis, which is crucial for businesses aiming to improve customer satisfaction.
Collaborations
Shireen has collaborated with talented individuals such as Tachen Chester Ni and Christian A Gschwend. These partnerships have fostered a creative environment that encourages the development of cutting-edge technologies in customer sentiment analysis.
Conclusion
Shireen Z Asous is a pioneering inventor whose work in customer sentiment analysis has the potential to transform how businesses interact with their customers. Her innovative patent and contributions to Microsoft Technology Licensing, LLC highlight her dedication to improving customer experiences through technology.