This inventor holds 1 USPTO granted patent. Top assignee: Hitachi Telecom Technologies, Ltd. Active years: 2006.
Data source: USPTO (United States Patent and Trademark Office) public patent records. Weekly synchronization. How IDiyas builds this profile
Company Filing History:
Years Active: 2006
Title: The Innovative Contributions of Shinichi Zama
Introduction
Shinichi Zama is a notable inventor based in Koriyama, Japan. He has made significant contributions to the field of telecommunications, particularly through his innovative patent related to call center systems. His work has had a meaningful impact on how customer service is managed and executed.
Latest Patents
Shinichi Zama holds a patent for a call center system. This system allows for the data on a customer's purchase history to be stored in a database server. It enables the information to be searched and edited using an ID number inputted by the customer. The system displays a customer class, customer rank, discount rate, and other relevant information on a personal computer of an operator who responds to the customer calls at the call center. This innovation enhances the efficiency and effectiveness of customer service operations.
Career Highlights
Shinichi Zama is currently employed at Hitachi Telecom Technologies, Ltd. His role at the company allows him to apply his inventive skills and contribute to advancements in telecommunications technology. His work is characterized by a commitment to improving customer interactions through innovative solutions.
Conclusion
Shinichi Zama's contributions to the field of telecommunications, particularly through his patent for a call center system, demonstrate his innovative spirit and dedication to enhancing customer service. His work continues to influence the industry positively.
Data source: USPTO (United States Patent and Trademark Office) public patent records. Weekly synchronization. How IDiyas builds this profile