Sheryl Lane Niemann

Title: Sheryl Lane Niemann: Innovator in Call Routing Technology

Introduction

Sheryl Lane Niemann is a prominent inventor based in San Antonio, TX (US). She has made significant contributions to the field of call routing technology, holding a total of three patents. Her innovative work focuses on enhancing the efficiency of virtual assistant interfaces in call management systems.

Latest Patents

One of Sheryl's latest patents is titled "Virtual assistant interface for call routing." This patent describes methods, systems, and apparatuses, including computer programs encoded on computer storage media, for determining a transfer option for transferring a call. The process involves receiving a keyword related to information provided by a user to an agent during a call. The call assistant engine generates follow-up questions displayed on the agent's user device in an interactive format. The first follow-up question is based on the keyword, while subsequent questions are generated based on the agent's answers to previous questions. Ultimately, the call assistant engine determines a transfer option based on the agent's responses to these follow-up questions.

Career Highlights

Sheryl Lane Niemann is currently employed at the United Services Automobile Association (USAA), where she continues to develop innovative solutions in call routing technology. Her work has significantly improved the user experience for both agents and callers.

Collaborations

Some of Sheryl's notable coworkers include Philip Ryan Jensen and Everett Russell Freeman James. Their collaborative efforts contribute to the advancement of technology in their field.

Conclusion

Sheryl Lane Niemann's contributions to call routing technology exemplify her innovative spirit and dedication to improving communication systems. Her patents reflect a commitment to enhancing user experiences in the digital age.