Sherry Nappier

Title: Sherry Nappier: Innovator in Archiving Technologies

Introduction

Sherry Nappier is a prominent inventor based in Atlanta, GA (US). She has made significant contributions to the field of archiving technologies, particularly in methods and devices for managing recorded interactions. Her innovative work has the potential to enhance how businesses store and retrieve customer interactions.

Latest Patents

Sherry Nappier holds a patent for "Methods and devices for archiving recorded interactions and retrieving stored recorded interactions." This patent outlines a system where at least one contact between a server and a user is archived. The process involves recording interactions, such as those between a customer and a customer service agent, and associating them with a contact folder in local storage. The patent details how portions of these interactions can be selected for archiving, with specific timing for when the archiving occurs. The archived content can later be restored, providing a comprehensive solution for managing recorded interactions.

Career Highlights

Sherry Nappier is currently employed at Verint Systems, Inc., where she continues to develop innovative solutions in the field of archiving technologies. Her work has been instrumental in advancing the capabilities of customer interaction management systems.

Collaborations

Some of her notable coworkers include Dan Spohrer and John M Ringelman, who contribute to the collaborative environment at Verint Systems, Inc.

Conclusion

Sherry Nappier's contributions to archiving technologies exemplify her commitment to innovation and excellence in her field. Her patent reflects a significant advancement in how recorded interactions are managed, showcasing her role as a leading inventor in this area.