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Title: Sheri Gayle Daye: Innovator in Data Processing and Communication Technologies
Introduction
Sheri Gayle Daye is a prominent inventor based in Boca Raton, FL (US), known for her contributions to data processing and communication technologies. With a total of 18 patents to her name, she has made significant advancements in the field, particularly in service request routing and voicemail transmission.
Latest Patents
One of her latest patents is titled "Service request routing using passive skill certification." This invention involves a data processing system that communicates with multiple agent terminals. The system receives messages indicating that an agent has handled a service request using a skill for which they are not certified. By comparing the agent's skill utilization to a threshold, the system can update the agent's skill record to reflect certification, thereby enhancing skill-based routing in contact centers. Another notable patent is "Voicemail transmission utilizing signals associated with radio band frequencies." This method allows for the transfer of voicemail information to recipients via designated radio frequencies, ensuring efficient communication.
Career Highlights
Throughout her career, Sheri has worked with leading companies such as IBM and Nuance Communications, Inc. Her experience in these organizations has contributed to her innovative approach and understanding of complex data systems.
Collaborations
Sheri has collaborated with talented individuals in her field, including Peeyush Jaiswal and Fang Wang. These partnerships have fostered a creative environment that has led to the development of her groundbreaking inventions.
Conclusion
Sheri Gayle Daye's work exemplifies the spirit of innovation in the technology sector. Her patents reflect her commitment to improving data processing and communication systems, making her a significant figure in her field.