Shawn Augenstein

Title: Innovations by Shawn Augenstein in Natural Language Understanding

Introduction

Shawn Augenstein is an accomplished inventor based in Littleton, CO (US). He has made significant contributions to the field of natural language processing, particularly in enhancing the capabilities of contact centers. His innovative approach has led to the development of a patented technology that streamlines communication processes.

Latest Patents

Shawn Augenstein holds a patent for "Techniques for providing natural language understanding (NLU) services to contact centers." This patent outlines a method that involves receiving a data stream from a contact center, extracting an audio stream, and transmitting it securely to a cloud-based NLU hub. The hub is connected to various NLU service providers and utilizes user profiles to determine the best services for processing the audio stream.

Career Highlights

Throughout his career, Shawn has demonstrated a commitment to advancing technology in the field of natural language understanding. His work at Cdw Corporation has allowed him to collaborate with other talented professionals and contribute to innovative solutions that enhance customer service experiences.

Collaborations

Shawn Augenstein has worked alongside notable colleagues such as Casey Bleeker and Nathan A Cartwright. Their combined expertise has fostered a collaborative environment that encourages the development of cutting-edge technologies.

Conclusion

Shawn Augenstein's contributions to natural language understanding have positioned him as a key figure in the industry. His innovative patent and collaborative efforts continue to influence the evolution of communication technologies in contact centers.