Shane P Pederson

Title: Innovations by Shane P. Pederson: A Pioneer in Intelligent Call Routing

Introduction

Shane P. Pederson, an inventive mind based in Oak Park, Illinois, has made significant strides in the field of communication technology with a total of 11 patents to his name. His latest innovations focus on optimizing call routing systems, showcasing his commitment to enhancing customer service through advanced technologies.

Latest Patents

One of Shane's most notable patents is for a "System and method of intelligent call routing for cross-sell offer selection based on optimization parameters or account-level data." This advanced apparatus and method for a call routing system is designed for a call routing service provider associated with multiple partners, facilitating efficiencies through cost-spreading. The system allows agents to handle calls for various business entities, thereby maximizing cross-selling opportunities and ensuring proactive service based on caller demographic data.

The innovation employs a centralized bank of shared Interactive Voice Response (IVR) units to minimize unnecessary post-routing and call interflow. It features a central server system that connects with long-distance providers to receive route requests, retrieve caller data from databases, develop routing strategies, and balance the load effectively. Ultimately, calls are routed to geographically separated call center systems where agents are appropriately assigned based on their skills.

Career Highlights

Shane has built an impressive career, having worked at prominent institutions such as JPMorgan Chase Bank, N.A. As part of his role, Shane has not only contributed to the technological advancements in call routing but has also demonstrated strong leadership and innovation in his field.

Collaborations

Throughout his career, Shane has collaborated with skilled professionals, including Lizhi Ma and Hui Wang. These partnerships have played a pivotal role in fostering an environment of creativity and innovation, contributing further to the success of projects and patents developed under his guidance.

Conclusion

Shane P. Pederson continues to inspire future generations of inventors with his groundbreaking work in communication technology. His patents not only reflect his technical expertise but also his dedication to enhancing customer experiences through intelligent systems. With a bright future ahead, Shane's innovations are poised to make a lasting impact in the industry.