Scott Veach

Title: Scott Veach: Innovator in Multi-Contact Scheduling

Introduction

Scott Veach is a notable inventor based in Los Angeles, CA. He has made significant contributions to the field of scheduling technology, particularly in multi-contact centers. With a total of 2 patents, his work has had a considerable impact on how scheduling is approached in various industries.

Latest Patents

One of Scott Veach's latest patents is a method and apparatus for multi-contact scheduling. This innovation focuses on generating an agent schedule for a multi-contact center that has both immediate and deferred queues. The method involves scheduling software that receives a variety of scheduling data from a user interface. The software then generates multiple scheduling constraints. A search engine utilizes these constraints to create potential schedules, including those for immediate and deferred queues. The process includes performing analyses on these schedules to estimate service levels, expressed in interchangeable units.

Career Highlights

Scott Veach has worked with several prominent companies throughout his career. Notably, he has been associated with Blue Pumpkin Software, Inc. and Verint Americas Inc. His experience in these organizations has allowed him to refine his skills and contribute to advancements in scheduling technology.

Collaborations

Throughout his career, Scott has collaborated with notable individuals such as Illah R Nourbakhsh and Ofer J Matan. These collaborations have further enriched his work and expanded the scope of his innovations.

Conclusion

Scott Veach is a distinguished inventor whose contributions to multi-contact scheduling have paved the way for more efficient operations in contact centers. His innovative methods and collaborative efforts continue to influence the industry positively.