Satoshi Shinpuku

Title: **Innovative Contributions of Satoshi Shinpuku in Outbound Operation Support**

Introduction

Satoshi Shinpuku, based in Kawasaki, Japan, is a distinguished inventor with two notable patents to his name. His work primarily revolves around enhancing outbound operation support, showcasing his commitment to innovation in technology.

Latest Patents

Shinpuku's latest inventions include a **Computer Product, Outbound-Operation Support Apparatus, and Outbound-Operation Support Method**. This outbound-operation support apparatus is designed to extract a set of materials corresponding to received operational contents from a material database (DB). It also retrieves themes and knowledge-level values with a success rate surpassing a specified threshold from a value DB. Following this, customer identifications linked to the extracted themes and knowledge-level values are sourced from another value DB, leading to the extraction of customer information from a customer DB. The apparatus ultimately connects the extracted materials with customer information and transmits this data to an outbound agent terminal.

In addition, Shinpuku has developed a **Computer-Readable Recording Medium with Recorded Agent Training Support Program, Agent Training Support Method, and Agent Training Support Apparatus**. This medium records agents' performances, storing agent identifiers, inquiry contents, and responses in a storage device. An inquiry pattern is analyzed, and each agent's responses are evaluated according to this pattern. The content of the agent with the highest evaluation is extracted as model content. By analyzing the responses of trainee agents in comparison to this model, the apparatus calculates ineptitude degrees and generates tailored teaching materials to enhance their training.

Career Highlights

Satoshi Shinpuku has made significant contributions while working at **Fujitsu Corporation**, where he continues to innovate and develop technology solutions that address real-world operational challenges. His efforts have positioned him as a noteworthy figure in his field.

Collaborations

Throughout his career, Shinpuku has collaborated with other talented individuals, including colleagues Sachiko Onodera and Yusuke Komaba. These partnerships have aided in the development and refinement of his innovative ideas.

Conclusion

Satoshi Shinpuku's dedication to creating advanced support systems for outbound operations highlights the importance of innovation in technology. His patents not only reflect his skill as an inventor but also contribute to the ongoing evolution of operational efficiency within the tech industry.