Company Filing History:
Years Active: 2021-2023
Title: Innovations by Sathiyamoorthy Dhanapal
Introduction
Sathiyamoorthy Dhanapal is an accomplished inventor based in Suwanee, GA (US). He has made significant contributions to the field of customer service technology, holding 2 patents that enhance the efficiency of chat sessions.
Latest Patents
His latest patents include systems and methods for a customer service agent-guided chat session digital assistant. This innovative method involves receiving a chat message from a user device associated with a customer chat session. It determines the customer intent corresponding to the chat flow and generates suggested response messages based on the chat message. At least one of these suggested responses includes a previously stored chat message response that has been approved by a service agent. The system presents a transcript of the messaging sequence for the customer chat session alongside a user interface that allows the service agent to take action regarding the suggested responses. Finally, it sends a selected response message back to the user device via the chatbot access channel.
Career Highlights
Sathiyamoorthy Dhanapal is currently employed at Verizon Patent and Licensing Inc., where he continues to innovate in the realm of digital customer service solutions. His work focuses on improving user experience through advanced technology.
Collaborations
He collaborates with talented coworkers such as Saivivek Thiyagarajan and Shoma Chakravarty, contributing to a dynamic team environment that fosters innovation.
Conclusion
Sathiyamoorthy Dhanapal's contributions to customer service technology through his patents demonstrate his commitment to enhancing user interactions. His work at Verizon Patent and Licensing Inc. continues to pave the way for advancements in this field.