Company Filing History:
Years Active: 2004-2012
Title: Innovations by Sankar Subramanian
Introduction
Sankar Subramanian is a notable inventor based in Briarcliff Manor, NY (US). He has made significant contributions to the field of technology, particularly in methods that enhance customer-agent interactions. With a total of 4 patents to his name, Subramanian's work focuses on improving communication and browsing experiences for users.
Latest Patents
One of his latest patents is titled "Methods and apparatus for providing live agent assistance." This invention outlines a process for establishing a conference between a customer at a terminal and a live agent at an agent station. The method includes accepting a call request from the customer, requesting an available live agent, and passing customer information to the agent station. The conference can be an audio-video session compliant with the H.323 standard. The call request can be triggered by various customer actions, such as adding items to a virtual shopping cart or dwelling on a specific web page.
Another significant patent is "Methods and apparatus for providing agent controlled synchronized browsing at a terminal." This invention establishes a secure synchronized browsing session between a customer at a terminal and a live agent. The session manager facilitates this connection without requiring the first terminal to download an applet. The agent and kiosk can control access to content based on specific rules and locators.
Career Highlights
Sankar Subramanian is currently employed at Verizon Services Corporation, where he continues to innovate and develop new technologies. His work has been instrumental in enhancing customer service experiences through advanced communication methods.
Collaborations
One of his notable coworkers is Mohammad Reza Shafiee, with whom he collaborates on various projects aimed at improving customer-agent interactions.
Conclusion
Sankar Subramanian's contributions to technology through his patents demonstrate his commitment to enhancing communication and browsing experiences. His work at Verizon Services Corporation continues to influence the way customers interact with live agents, showcasing the importance of innovation in today's digital landscape.