Sanjay Elangovan

Title: Sanjay Elangovan: Generative AI and Customer Service Innovations

Introduction

Sanjay Elangovan is an inventor based in Boston, Massachusetts, whose patent work focuses on generative artificial intelligence and customer service technologies. He is associated with The Boston Consulting Group, Inc. His listed portfolio includes 2 patents.

Latest Patents

**Multi-Agent Generative AI Systems.** This invention describes a system that uses a vector database containing documents and embeddings representing their semantic meaning. Its processor and memory implement a computerized chat agent, retrieval agent, and triage agent, enabling multiple specialized agents to work within a generative AI system.

**Generative AI Systems for Interpreting Customer Service Communications.** This invention describes a method for analyzing transcripts of voice calls with computerized large language models. The system identifies contextual categories, divides transcripts into segments, and associates each segment with a category. It then generates and stores labeled representations of the calls.

Career Highlights

Elangovan’s listed patent work addresses practical applications of generative AI, including coordinated AI agents and the structured interpretation of customer service communications. These inventions illustrate approaches to organizing information and applying language models to business processes.

Collaborations

His listed coworkers include Andrea Gao and Urvi Awasthi. His professional association with The Boston Consulting Group, Inc. provides context for his work on AI systems and customer service applications.

Conclusion

Sanjay Elangovan’s two listed patents highlight his contributions to generative AI systems, from multi-agent architectures to the analysis of customer service communications.