This inventor holds 1 USPTO granted patent and 1 published patent application. Top assignee: Salesforce, Inc.. Active years: 2025.
Company Filing History:
Years Active: 2025
Title: Sameer Abhinkar: Innovator in Conversation Summarization Technology
Introduction
Sameer Abhinkar is a notable inventor based in San Francisco, CA. He has made significant contributions to the field of conversation summarization technology. His innovative work focuses on enhancing customer support interactions through structured conversation frameworks.
Latest Patents
Sameer holds a patent for "Systems and methods for structured conversation summarization." This patent describes a framework that allows agents to engage in conversations with customers, particularly for resolving support issues. The system captures utterances from both the agent and the customer, which are then utilized to generate a structured summary at the end of the conversation. This summary includes various components such as a general summary, an issue summary, and a resolution summary. The use of neural network models and heuristics enables the automatic generation of each summary component.
Career Highlights
Sameer Abhinkar is currently employed at Salesforce, Inc., where he applies his expertise in conversation summarization. His work is instrumental in improving customer service experiences through innovative technology solutions.
Collaborations
Some of Sameer's coworkers include Victor Yee and Chien-Sheng Wu, who contribute to the collaborative environment at Salesforce.
Conclusion
Sameer Abhinkar's contributions to conversation summarization technology exemplify the impact of innovation in enhancing customer support interactions. His work continues to shape the future of customer service through advanced technological solutions.