Company Filing History:
Years Active: 2018
Title: Saket Agarwa: Innovator in On-Demand Contact Center Technologies
Introduction
Saket Agarwa is an accomplished inventor based in Redmond, WA (US). He has made significant contributions to the field of technology, particularly in the area of contact center solutions. His innovative approach has led to the development of a unique patent that enhances the efficiency of service provider networks.
Latest Patents
Saket Agarwa holds a patent for the "On-demand generation of a contact center." This technology provides an onboarding service within a service provider network for the on-demand creation of a contact center. The process utilizes information associated with a user's account to initiate the creation of the contact center. Based on user input, a directory of authorized users and storage for the contact center are established using available services. Additionally, encryption keys are generated to secure customer call recordings and phone numbers. The system allows for the specification of an initial user for handling calls and the creation of a call queue. A routing profile is also developed to direct calls from the queue to the designated user. Finally, available phone numbers are presented to the user for selection, enabling the activation of the contact center.
Career Highlights
Saket Agarwa is currently employed at Amazon Technologies, Inc., where he continues to innovate and develop cutting-edge technologies. His work has significantly impacted the efficiency and functionality of contact centers, making them more accessible and user-friendly.
Collaborations
Saket has collaborated with notable colleagues, including Pasquale DeMaio and Joseph Daniel Sullivan. Their combined expertise has contributed to the successful development of innovative solutions within the technology sector.
Conclusion
Saket Agarwa is a prominent inventor whose work in on-demand contact center technologies has transformed the way service providers operate. His patent reflects a commitment to enhancing user experience and operational efficiency in the industry.