Company Filing History:
Years Active: 1991
Title: **Sahadat Hossain: Innovator in Telephone Agent Management Systems**
Introduction
Sahadat Hossain, based in Batavia, Illinois, is recognized for his innovative contributions to telephone management systems. He has been instrumental in developing technological solutions that enhance the efficiency of telephone agents, significantly impacting the telecommunications industry.
Latest Patents
One of Sahadat Hossain's notable inventions is a patent for a "Telephone Agent Management Information System." This technology utilizes a computer connected to an ISDN switch via an ISDN digital subscriber line. It provides comprehensive management information about the activities of multiple telephone agents. The system includes shared call appearances among various agent stations, allowing for the tracking and interpretation of call handling messages exchanged with the ISDN switch. This invention generates valuable management data, such as the number of calls handled and average holding times, benefiting organizations with geographically distributed telemarketing agents.
Career Highlights
Sahadat currently works at AT&T Bell Laboratories, where he continues to contribute to advancements in telecommunications. His work in this renowned institution reflects his commitment to pushing the boundaries of technology and improving operational efficiency for businesses utilizing telephone services.
Collaborations
During his career, Sahadat has collaborated with esteemed colleagues, including Wayne A. Davidson. These partnerships have fostered innovation and the sharing of ideas, further advancing the development of impactful technologies in the industry.
Conclusion
Sahadat Hossain's contributions to the field of telephone management systems exemplify the importance of innovation in improving communication technologies. With his patent and ongoing work at AT&T Bell Laboratories, he continues to play a vital role in shaping the future of telecommunications.