Ryan P DiCicco

Title: Ryan P DiCicco: Innovator in Customer Sentiment Analysis

Introduction

Ryan P DiCicco is a notable inventor based in Seattle, WA. He has made significant contributions to the field of customer sentiment analysis through his innovative patent. His work focuses on enhancing the interaction between customers and agents by utilizing advanced technology.

Latest Patents

Ryan holds a patent for a "Multi-channel customer sentiment determination system and graphical user interface." This invention is designed to classify and quantify customer sentiments during interactions with agents. The sentiment analysis engine he developed includes a data acquisition engine that gathers data from various communication channels. Additionally, a preprocessing engine applies specific rules to format and filter the received data, isolating customer messages from those provided by agents. The customization engine allows for channel-specific interpretations of the data, while the batch scoring engine quantifies customer sentiments in real-time, displaying them through a graphical user interface for authorized users.

Career Highlights

Ryan is currently employed at Microsoft Technology Licensing, LLC, where he continues to innovate and develop technologies that improve customer-agent interactions. His work has been instrumental in advancing sentiment analysis techniques, making them more effective and user-friendly.

Collaborations

Ryan has collaborated with talented individuals such as Tachen Chester Ni and Christian A Gschwend, contributing to the development of cutting-edge technologies in his field.

Conclusion

Ryan P DiCicco is a pioneering inventor whose work in customer sentiment analysis is shaping the future of customer service interactions. His innovative patent and contributions to Microsoft Technology Licensing, LLC highlight his commitment to enhancing communication technologies.