This inventor holds 2 USPTO granted patents. Top assignee: Speechcyle, Inc.. Active years: 1980-2008.
Data source: USPTO (United States Patent and Trademark Office) public patent records. Weekly synchronization. How IDiyas builds this profile
Company Filing History:
Years Active: 1980-2008
Title: Ruth Brown - Innovator in Customer Interaction Technology
Introduction
Ruth Brown is a notable inventor based in New York, NY (US). She has made significant contributions to the field of customer interaction technology, holding 2 patents that showcase her innovative spirit and technical expertise.
Latest Patents
One of Ruth's latest patents is the Visual Knowledge Publisher System. This system provides a graphical user interface environment that acts as a development platform for authoring predetermined dialog text for servicing various customer products and services. It also includes a Customer Interaction Platform for managing the interactions between the customer and the system. The VKP creates and outputs an XML document using a Support Incident Markup Language (SIML). Each SIML document contains the procedural flows of the system's interactions with a human and the presentation elements necessary to resolve problems through various methods. This allows for interactive dialogs that enable callers to step through procedures to resolve issues using multiple channels, such as phone, web, and PDA.
Another innovative creation by Ruth is the Simulative Toy Vehicle, which reflects her commitment to enhancing user experience through technology.
Career Highlights
Ruth Brown is currently employed at Speechcycle, Inc., where she continues to develop cutting-edge solutions in customer interaction. Her work has significantly impacted how businesses engage with their customers, making processes more efficient and user-friendly.
Collaborations
Ruth collaborates with talented individuals such as Zor Gorelov and David Cuddihy, contributing to a dynamic team environment that fosters innovation and creativity.
Conclusion
Ruth Brown's contributions to customer interaction technology through her patents and work at Speechcycle, Inc. highlight her as a leading figure in her field. Her innovative solutions continue to shape the way businesses interact with their customers, paving the way for future advancements.
Data source: USPTO (United States Patent and Trademark Office) public patent records. Weekly synchronization. How IDiyas builds this profile