Company Filing History:
Years Active: 2022-2024
Title: Rupaningal Sarasi Sarangi Lalithsena: Innovator in AI-Driven Incident Retrieval
Introduction
Rupaningal Sarasi Sarangi Lalithsena is an accomplished inventor based in San Jose, CA. He has made significant contributions to the field of artificial intelligence, particularly in incident retrieval systems. With a total of 2 patents, his work focuses on enhancing the efficiency of customer care and incident management through innovative technologies.
Latest Patents
One of his latest patents is titled "Identification of related incident retrieval based on textual and contextual data." This computer-implemented method aims to accurately identify related incidents by utilizing both textual and contextual data. The process involves receiving incident data associated with a computing system, which includes textual and contextual information. An artificial intelligence model is then applied to identify one or more relevant incidents, which are subsequently provided to a site engineer device for resolution.
Another notable patent is "Relevant document retrieval to assist agent in real-time customer care conversations." This enhanced information retrieval system constructs a contextually-enriched content-based query from customer utterances. By classifying phrases as informational or non-informational using a machine learning system, the technology extracts relevant content phrases and combines them with contextual information from prior conversations. This results in a more effective query submitted to the information retrieval system, ultimately assisting agents during real-time customer interactions.
Career Highlights
Rupaningal Sarasi Sarangi Lalithsena is currently employed at International Business Machines Corporation, commonly known as IBM. His role involves developing advanced AI solutions that improve customer service and incident management processes. His innovative approach has positioned him as a key player in the field of technology.
Collaborations
Throughout his career, Rupaningal has collaborated with talented individuals, including his coworkers Rama Kalyani T Akkiraju and Zhe Liu. These collaborations have fostered a creative environment that encourages the development of groundbreaking technologies.
Conclusion
Rupaningal Sarasi Sarangi Lalithsena is a notable inventor whose work in AI-driven incident retrieval systems has the potential to transform customer care and incident management. His contributions to the field are significant and continue to influence advancements in technology.