The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jul. 09, 2024
Filed:
Jun. 18, 2020
International Business Machines Corporation, Armonk, NY (US);
Zhe Liu, San Jose, CA (US);
Rupaningal Sarasi Sarangi Lalithsena, San Jose, CA (US);
Haibin Liu, San Jose, CA (US);
Rama Kalyani T. Akkiraju, Cupertino, CA (US);
International Business Machines Corporation, Armonk, NY (US);
Abstract
A computer-implemented method for accurately identifying related incidents using textual data and contextual data includes receiving incident data associated with a computing system, wherein the incident data further comprises textual data and contextual data associated with the incident data. One or more relevant incidents associated with the received incident data is identified by applying an artificial intelligence model on the textual data associated with the received incident data. The identified one or more relevant incidents associated with the received incident data is provided to a site engineer device and the provided one or more relevant incidents is resolved.