Company Filing History:
8 out of 696 
3 out of 9,364 
1 out of 9 Years Active: 1998-2006
Title: Innovations by Roy A Jensen
Introduction
Roy A Jensen is a notable inventor based in Westminster, CO (US), recognized for his contributions to call management systems. With a total of 12 patents to his name, Jensen has made significant advancements in optimizing call center operations. His innovative approaches have transformed how calls are managed, ensuring efficiency and improved service levels.
Latest Patents
Jensen's latest patents include a "Call management system using dynamic queue position." This invention allows call centers to dynamically position newly received calls within an established call queue based on predefined service objectives and the waiting time of other calls. The system analyzes individual queue positions to identify the most suitable placement for new calls, thereby enhancing overall call management.
Another significant patent is the "Call management system using dynamic threshold adjustment." This system enables call centers to dynamically vary threshold values associated with different call types. By adjusting these thresholds based on measured service levels, the system ensures that incoming calls are handled efficiently, particularly when expected wait times exceed predetermined limits.
Career Highlights
Throughout his career, Roy A Jensen has worked with prominent companies such as Avaya Technology LLC and Lucent Technologies Inc. His experience in these organizations has allowed him to develop and refine his innovative ideas, contributing to the advancement of call center technologies.
Collaborations
Jensen has collaborated with notable colleagues, including Thomas S Fisher and Martin Ira Reiman. These partnerships have fostered a creative environment that has led to the development of groundbreaking technologies in the field of call management.
Conclusion
Roy A Jensen's contributions to call management systems have significantly impacted the efficiency of call centers. His innovative patents reflect a deep understanding of the challenges faced in this industry and provide effective solutions to enhance service delivery.
Inventor’s Patent Attorneys refers to legal professionals with specialized expertise in representing inventors throughout the patent process. These attorneys assist inventors in navigating the complexities of patent law, including filing patent applications, conducting patent searches, and protecting intellectual property rights. They play a crucial role in helping inventors secure patents for their innovative creations.